EVENT SCHEDULE

Sunday, May 15

3 – 6pm Registration

6 – 7:45pm: Board of Directors Meeting

8 – 10pm: Meet & Greet: Grande Foyer

Sponsored by Republic National Distributing Co.

10:15pm to Midnight: Hospitality Room: Conservatory

Sponsored by DiLaura Bros

Monday, May 16

7:30am: Registration/Coffee Station

Sponsored by Qubica/AMF

8 – 10:00am: Breakfast: Relish Restaurant

Coupon must be presented

10 – 11:45am: The Black Tie Experience w/Bob Pacanovsky

Join us in this unique educational piece by the incredibly popular Bob Pacinovsky. A piece which goes into detail about how to make customers choose your business and how to set yourself apart from other businesses.

Noon – 2:00pm: BCAM Annual Meeting & Lunch:  Westminster Ballroom

Sponsored by Western Bowling Proprietors Insurance

Hear from your National BPAA reps on programs that will help save you money and grow your business

2:15 – 6:00pm: Trade Show w/Strolling Meal: Grande Ballroom

Sponsored by Sysco

The trade show floor will be filled with our nationwide Exhibitors who are looking to share new programs, ideas, and business arrangements with our members. Attendees have the chance to win great prizes. The strolling meal begins at 4pm.

7 – 9:30pm: Social Event at UM Stadium: Jung Champions Center

Join us inside the University of Michigan football stadium for an unforgettable event. Network with your peers and kick field goals on the UM football field. Tour the stadium, including the locker rooms, and enjoy food and drinks at the Jung Center. Do not miss this once in a lifetime Night!

10pm to Midnight: Hospitality Room with board games: Conservatory

Sponsored by Ace Mitchell

Back by popular demand! Interactive games will be played this night only in the hospitality room. Join us for networking, drinks, snacks, and some fun competition!

Tuesday, May 17

7 – 9:00am: Breakfast: Relish Restaurant

Coupon must be presented

7:30am: Registration/Coffee Station

Sponsored by Qubica/AMF

9 – Noon: The Art of Giving Great Service by Zingerman’s ZingTrain!: Grande Ballroom 3

Sponsored by Bowling Business International

Zingerman’s has set the standard for great customer service in the specialty food’s industry. This success has come from combining an innovative service philosophy with practical working systems, all of which ZingTrain will share in this workshop. Zingerman’s approach has successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including specialty food and other retailers, universities, banks, insurance agencies, health care providers, IT professionals, museums, schools, and libraries.

12:15 – 2pm: Working lunch with WBPI and Karoub: Westminster Ballroom

Sponsored by New Center Consulting

Enjoy lunch while learning how to handle marijuana issues with your employees and customers. Also, hear what we can expect from our state leaders in Lansing and how that could affect your business.

2:15 – 3:45pm: Renaissance in League Bowling w/Tim Voss: Classroom

Sponsored by Bowling University

Come discover how to floor 4 and 5 member teams on every lane, 7 days a week and Summer leagues too. It’s not just the bowling game that matters, it’s the things you surround the game with that makes leagues blossom. You’ll leave this seminar with a fresh set of marketing tools and be fired up to swing the pendulum toward filling your house with leagues once more.

2:15 – 5:00pm: Michigan Bowling Council Meeting: Library

3:45 – 5:00pm: Proprietor’s Roundtable

6:30pm -10:00pm: President’s Dinner: Tower Ballrooms A&B

Sponsored by Brunswick Bowling

Spend some enjoyable time with members, exhibitors, industry leaders, and reflect upon the items covered in this year’s convention.

Cocktails served at 6:30pm
Dinner served at 7:00pm
Entertainment follows after dinner

10:15pm to Midnight: Hospitality Room: Suite 1259

Please join us for drinks, snacks, and networking