Register now for the 2022 Convention!

The event schedule this year includes a world class customer service training event from ZingTrain, the Black Tie Customer Experience seminar from Bob Pacanovsky, and a discussion with Tim Voss on how to drive a League Bowling Renaissance!

As a thank you to our members, BCAM is giving away a 5 night Caribbean cruise to one lucky member who is present at the Exhibitor Showcase AND the President’s Dinner. One entry per location – GOOD LUCK MEMBERS!

EVENT SCHEDULE
Sunday, May 15
3 – 6pm Registration
6 – 7:45pm: Board of Directors Meeting
8 – 10pm: Meet & Greet: Grande Foyer
Sponsored by Republic National Distributing Co.
10:15pm to Midnight: Hospitality Room: Conservatory
Sponsored by DiLaura Bros
Monday, May 16
7:30am: Registration/Coffee Station
Sponsored by Qubica/AMF
8 – 10:00am: Breakfast: Relish Restaurant
Coupon must be presented
10 – 11:45am: The Black Tie Experience w/Bob Pacanovsky
Join us in this unique educational piece by the incredibly popular Bob Pacinovsky. A piece which goes into detail about how to make customers choose your business and how to set yourself apart from other businesses.
Noon – 2:00pm: BCAM Annual Meeting & Lunch: Westminster Ballroom
Sponsored by Western Bowling Proprietors Insurance
Hear from your National BPAA reps on programs that will help save you money and grow your business
2:15 – 6:00pm: Trade Show w/Strolling Meal: Grande Ballroom
Sponsored by Sysco
The trade show floor will be filled with our nationwide Exhibitors who are looking to share new programs, ideas, and business arrangements with our members. Attendees have the chance to win great prizes. The strolling meal begins at 4pm.
7 – 9:30pm: Social Event at UM Stadium: Jung Champions Center
Join us inside the University of Michigan football stadium for an unforgettable event. Network with your peers and kick field goals on the UM football field. Tour the stadium, including the locker rooms, and enjoy food and drinks at the Jung Center. Do not miss this once in a lifetime Night!
10pm to Midnight: Hospitality Room with board games: Conservatory
Sponsored by Ace Mitchell
Back by popular demand! Interactive games will be played this night only in the hospitality room. Join us for networking, drinks, snacks, and some fun competition!
Tuesday, May 17
7 – 9:00am: Breakfast: Relish Restaurant
Coupon must be presented
7:30am: Registration/Coffee Station
Sponsored by Qubica/AMF
9 – Noon: The Art of Giving Great Service by Zingerman’s ZingTrain!: Grande Ballroom 3
Sponsored by Bowling Business International
Zingerman’s has set the standard for great customer service in the specialty food’s industry. This success has come from combining an innovative service philosophy with practical working systems, all of which ZingTrain will share in this workshop. Zingerman’s approach has successfully applied in a wide variety of businesses and non-profits that are committed to improving the quality of their customer service, including specialty food and other retailers, universities, banks, insurance agencies, health care providers, IT professionals, museums, schools, and libraries.
12:15 – 2pm: Working lunch with WBPI and Karoub: Westminster Ballroom
Sponsored by New Center Consulting
Enjoy lunch while learning how to handle marijuana issues with your employees and customers. Also, hear what we can expect from our state leaders in Lansing and how that could affect your business.
2:15 – 3:45pm: Renaissance in League Bowling w/Tim Voss: Classroom
Sponsored by Bowling University
Come discover how to floor 4 and 5 member teams on every lane, 7 days a week and Summer leagues too. It’s not just the bowling game that matters, it’s the things you surround the game with that makes leagues blossom. You’ll leave this seminar with a fresh set of marketing tools and be fired up to swing the pendulum toward filling your house with leagues once more.
2:15 – 5:00pm: Michigan Bowling Council Meeting: Library
3:45 – 5:00pm: Proprietor’s Roundtable
6:30pm -10:00pm: President’s Dinner: Tower Ballrooms A&B
Sponsored by Brunswick Bowling
Spend some enjoyable time with members, exhibitors, industry leaders, and reflect upon the items covered in this year’s convention.
Cocktails served at 6:30pm
Dinner served at 7:00pm
Entertainment follows after dinner
10:15pm to Midnight: Hospitality Room: Suite 1259
Please join us for drinks, snacks, and networking

